Below are a few common errors you may encounter when using AdStage's Google Sheet add-on.

Deciphering Error Messages:

#error {:message “User is not currently logged in.“, :data {}} (line 471)“

  1. Log out and log back into the add-on.
  2. If that doesn't do the trick, check to see if you are the owner of the sheet. The owner of the sheet needs to access and log into the add-on. If the owner of the sheet doesn't have an AdStage account, consider helping them login to the add-on with your credentials. Alternatively, you can duplicate the sheet, which switches ownership to yourself, then your formulas should pull through.


Internal error executing the custom function.

  1.  A custom function call must return within 30 seconds. If it does not, the cell will display an error: Internal error executing the custom function. This is a limitation on Google's end. Read more here. To fix the issue, lower your limit or use a smaller date range.


Unknown function: accounts/campaigns/ad groups/ads/keywords

  1. Log out and log back into the add-on.
  2. If that doesn't do the trick, go to Tools and select Script Editor in your Google Sheet.
  3. Select any function from the dropdown (my function is fine).
  4. Click play.
  5. You might have to approve permissions.
  6. Close out new script tab, refresh your original sheet, potentially reload the formula.

Need more help? Reach out to us at support@adstage.io. 

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