My page is frozen and I can't move about the platform, why?
Sync error disabling you from moving throughout the platform
Written by Margo Cleveland
Updated over a week ago
Updated over a week ago
If you are stuck on the Account Settings page and not able to move about the platform, you are experiencing a lockout state because you have an account with an 'all stop' error. To fix this error please reconnect the account. If you don't have access to reconnect the account, either disconnect the account, or turn the visibility off. Once you have done one of those methods you should be able to move about the platform as normal.
If you've disconnected and reconnected the account and are still hitting an error, please reach out to support@adstage.io.
Disconnect:
Turn visibility off:
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