Occasionally ad accounts fall out of sync in AdStage. This occurs when we lose the connection to the ad account.
The most common reasons include:
A password was changed in the native network
Access was revoked
To clear the error all you need to do is click the Reconnect button in line with the ad account on the Accounts page.
Step 1: Click your Data Management icon on the left-hand sidebar and select Accounts.
Step 2: Either click the Reconnect button next to the ad account or click Connect above the Accounts table.
Step 3: Pick the network of the account in question.
Step 4: From there enter your credentials, accept permissions, and make sure the account in question is selected in the right hand rail. To finish, click Connect Account(s).
Things to know
It typically takes anywhere from a minute to 10 minutes for the error to clear after reconnecting.
When AdStage sees an account needs to be reconnected, we'll email the most recently logged in user with the account name and reason for the error. It's a suggested practice to forward this message to the best user to reconnect the ad account to AdStage.
Need more help reconnecting? Navigate here.