Occasionally ad accounts fall out of sync in AdStage. This occurs when we lose the connection to the ad account.
The most common reasons include:
- A password was changed in the native network
- Permissions changed
- Access was revoked
To clear the error all you need to do is click the Reconnect button in line with the ad account on the Accounts page.
Step 1: Click your Data Management icon on the left-hand sidebar and select Accounts.
Step 2: Either click the Reconnect button next to the ad account or click Connect above the Accounts table.
Step 3: Pick the network of the account in question.
Step 4: From there enter your credentials, accept permissions, and make sure the account in question is selected in the right hand rail. To finish, click Connect Account(s).
Things to know
- It typically takes anywhere from a minute to 10 minutes for the error to clear after reconnecting.
- When AdStage sees an account needs to be reconnected, we'll email the most recently logged in user with the account name and reason for the error. It's a suggested practice to forward this message to the best user to reconnect the ad account to AdStage.
Need more help reconnecting? Navigate here.