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I'm receiving an error. How do I reconnect my ad account?
I'm receiving an error. How do I reconnect my ad account?
Reconnecting your account into "good" status
Andrew Villanueva avatar
Written by Andrew Villanueva
Updated over a week ago

Occasionally ad accounts fall out of sync in AdStage. This occurs when we lose the connection to the ad account. 

The most common reasons include:

  • A password was changed in the native network

  • Permissions changed 

  • Access was revoked

To clear the error all you need to do is click the Reconnect button in line with the ad account on the Accounts page.


Step 1: Click your Data Management icon on the  left-hand sidebar and select Accounts. 

Step 2: Either click the Reconnect button next to the ad account or click Connect above the Accounts table.

Step 3: Pick the network of the account in question.

Step 4: From there enter your credentials, accept permissions, and make sure the account in question is selected in the right hand rail. To finish, click Connect Account(s).

Things to know

  • It typically takes anywhere from a minute to 10 minutes for the error to clear after reconnecting.

  • When AdStage sees an account needs to be reconnected, we'll email the most recently logged in user with the account name and reason for the error. It's a suggested practice to forward this message to the best user to reconnect the ad account to AdStage.

Need more help reconnecting? Navigate here.

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